Thank you for choosing Purrfect Pets Care for your pet accessory needs. We are committed to ensuring your satisfaction, and to facilitate a smooth return and refund process, we’ve established the following guidelines:
30-Day Return Window
Purrfect Pets Care offers a generous 30-day return period, allowing you to request a return within 30 days of receiving your purchase. To qualify for a return, the product must be in unused and undamaged condition, with all original tags and packaging intact.
Initiating a Return
To initiate a return, please contact us via email at support@woodyspetsupplies.shop. Our team will provide you with a return authorization and detailed instructions for shipping the item back to us. Please note that returns without prior approval will not be accepted.
Return Labels for Customers
- Defective Products: We will provide a prepaid return label for defective items.
- Customer Remorse: Customers are responsible for the return shipping costs for non-defective returns.
Accepted Product Conditions for Returns
We accept returns for products that are in new, unused condition.
Restocking Fee
Purrfect Pets Care does not charge any restocking fees for returns.
Damaged, Inaccurate Products, or Issues
Upon receiving your products, please inspect them carefully. If you discover any damage, inaccuracies, or issues, please notify us promptly via email at support@woodyspetsupplies.shop. We will work with you to resolve the problem efficiently.
Exchanges
Purrfect Pets Care processes exchanges for damaged, inaccurate, or defective items. If you need to exchange a product, please contact us for further assistance.
Refunds
After receiving and inspecting your return, we will notify you regarding the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days, depending on your bank or credit card issuer’s policies.
Contact Information
- Store Name: Purrfect Pets Care
- Business Address: 66 High St, Egham TW20 9EY, United Kingdom
- Phone: +44 1784 430076
- Email: support@woodyspetsupplies.shop
- Business Hours: 9:00 AM to 5:00 PM, Monday through Friday (GMT UTC +0)
- Order Cut-off Time: 5 PM (GMT UTC +0)